RETURN & EXCHANGE  POLICY

“The quality & workmanship of all our collections is of the highest standard”

 

Return:

  • If you're not satisfied with your product, simply return it in resaleable condition, within 30 days from the date you received your merchandise. This means you must meet all of the below criteria:

  1. Item is unwashed and unused.

  2. Item is in the same condition as when you received it. This means all packaging, labelling and tags are still attached and intact.

  3. You are able to provide proof of purchase.​

  • If you meet all of the above, please contact us & return the goods at your cost to our postal address (Click here).

Received the wrong garments?

  • In the unlikely event that you have received the incorrect product, within 30 days from the date you received your items, please return the items to our postal address (click here) and Paradise Island will re-deliver your original order free of charge. Of course, you will receive a discount for next order equal to your return charge.

How do I return and exchange an item?

  • It's easy to return an item, simply contact Paradise Island by email at admin@myparadiseisland.co or telephone on +84 94476 0990 (English) or +84 8864 88017 (Vietnamese) to notify them of your return include contact details and details of your return items. Then:

  1. You are responsible for safely packaging your return to ensure we receive the items in resalable condition.

  2. We do not accept responsibility for lost items when sending returns.

  3. Paradise Island will be in contact within 24 hours of receiving the returned goods.  If a replacement product is to be provided, Paradise Island will send this to you at your cost, including any price differences in products and cost of re-shipping.

  • We will do our very best to process as quickly as possible.

Refund

  • If a refund is to be given, it will be processed according to your initial purchase method as soon as possible.

  • Please note that it may take a few days for your banking provider to show the credit in your account.

  • Any items returned outside of 30 day period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Paradise Island will not pay to return these items to you.

Contact us

  • For all online customer service and product related enquiries please contact us via phone or email and we will endeavour to respond to you within 24 hours.

  • Please note these lines are open between1am - 10am (GMT) or 8am - 5pm (Vietnam Time)
    Monday to Friday only.

     +84 944 760 990 (English)

     +84 8864 88017 (Vietnamese)
      admin@myparadiseisland.co

Postal address for return:

     The Estella Building
     Block 4A, Apartment 304

     Road No.25, Ha Noi Highway, An Phu Ward
     District 2, Ho Chi Minh City, Vietnam

     Zip Code: 700000

 

HOTLINE
+84 94476 0990 (English)

+84 8864 88017 (Tieng Viet)

E: admin@myparadiseisland.co

BUSINESS HOURS

Monday - Sunday

10:00 - 18:00 Vietnam Time

03:00 - 11:00 GMT 


DELIVERY
WORLDWIDE

MONEY BACK 100%

On faulty products

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