SHIPPING & DELIVERY POLICY
Please ensure all address details are correct & use English characters only when entering your physical postal address (not P.O box address). If orders are unable to be delivered due to an incorrect address or are delivered to the wrong address, Paradise Island will not cover any re-delivery costs.
In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Your order is very important to us at Paradise Island and we will make every effort to process and deliver your order as promptly as possible.
Normal order processing can take 1-3 business days (Monday-Friday) after receipt of payment.
All orders are quality checked before being carefully packaged and insured for delivery.
Within Asia/Pacific region, orders delivered within this region should arrive in 3 – 5 business days depending on delivery location.
International deliveries can normally be expected within 7 business days to the UK / Europe and the US.
Note: If you refuse a shipment from Paradise Island, you are responsible for any Import Fees that are incurred on the package, and the cost of returning the package to Paradise Island. This amount will be deducted from your refund.
Any orders received after 12:00 am Friday will be processed the following Monday PM.
Processing times may vary during holiday periods, such as Christmas and Public Holidays and you may then experience a delay in receiving your order.
We apologize in advance for any inconvenience…
Occasionally, delays are caused by out-of-stock products. If this is the case we will notify you as soon as possible and organize a refund or exchange.
Note: Paradise Island does not accept responsibility for delivery delays due to circumstances beyond the control of Paradise Island or the postal operator, example: floods, strikes and custom inspections.
If your order is lost or damaged in transit, please contact our Customer Service Team on the numbers below within 30 days of placing your order so that we can assist you.
Duties & Taxes
All international orders may be subject to local customs, duties and taxes. Please refer to your local customs authority for more information.
Most orders are in transit for 3-6 days but some may take longer. If you have a specific time frame, please contact us before you make the purchase via our phone number as below:
+84 944760990 (English)
+84 886488017 (Vietnamese)