CARE & WARRANTY

Love your
Paradise Island

Wear with care

  • These fashion items are not designed for high impact activities. When wearing your Paradise Island design piece take care not to catch the fabric on sharp objects as this will damage your precious item & please take extra care of your embellished designs.

 

Warranty

  • Paradise Island warrants that the product will be free from defects in materials & workmanship for twelve (12) months.
    Your twelve month period commences on the date you purchased your Paradise Island garment from the authorised retailer.
    If you have purchased via this online store, you are automatically registered for your Product Warranty.

  • ​If our products are found to have a manufacturing fault, we will provide and send a replacement product at our cost.

  • When we at Paradise Island decides to provide a refund, we will refund the purchase price of the goods.
    If the goods arrive back to us in the condition they were received, Paradise Island will also cover the return delivery charges.

  • For any warranty claims:

  • Please notify us of the defect within 30 days of purchase.

  • Please provide us with your full name and address and details of the defect (inclusive of photo's from 3 different angles of the suspected fault). Do also provide us with your original proof of purchase receipt. 

  • You can notify us of the defect and make a claim by sending an email to admin@myparadiseisland.co​

Note: Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use.

Contact us

  • For all online customer service and product related enquiries please contact us via phone or email
    and we will endeavour to respond to you within 24 hours.

  • Please note these lines are open between 03:00 - 11:00 GMT or 10:00 - 18:00 Vietnam Time
    Monday to Friday only.

     +84 944 760 990 (English)

     +84 8864 88017 (Vietnamese)
      admin@myparadiseisland.co

Postal address for claim:

     The Estella Building

     Road No.25, Ha Noi Highway, An Phu Ward
     District 2, Ho Chi Minh City, Vietnam

     Zip Code: 700000

HOTLINE
+84 94476 0990 (English)

+84 8864 88017 (Tieng Viet)

E: admin@myparadiseisland.co

BUSINESS HOURS

Monday - Sunday

10:00 - 18:00 Vietnam Time

03:00 - 11:00 GMT 


DELIVERY
WORLDWIDE

MONEY BACK 100%

On faulty products

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